Privacy Policy

1. Merchant Data Collection

When you install and operate Cart Crown, we gather:

• Your name, email address, and contact information
• Shopify store administrator URL and store identifiers
• Technical details: operating system, browser type, and device information
• Your internet protocol (IP) address
• Usage patterns and interaction logs within the application

2. Using Merchant Information

Your provided information enables us to:

• Deliver core application functionality and features
• Verify account ownership and manage user sessions
• Deliver product support and respond to questions
• Deliver product announcements and optional promotional messages
• Comply with applicable regulatory frameworks

3. Merchant Store Obligations

As a Cart Crown merchant, you maintain responsibility for your store's privacy disclosures. Your website's privacy terms must clearly communicate to customers what data you collect through promotions, discounts, and bundled offers. You must ensure appropriate consent is obtained from customers per applicable regulations.

4. Customer Transaction Data

Via Shopify's API connection, Cart Crown processes transaction-related data including order identifiers, product selections, purchase amounts, applied discounts, and summary statistics. We explicitly do not collect, store, or access customer names, email addresses, credit card numbers, or other sensitive payment information.

5. System Monitoring and Diagnostics

To maintain application reliability, we collect performance metrics, diagnostic logs, system failures, and usage patterns. This monitoring allows us to identify problems early and prevent disruptions to your operations. These diagnostic logs do not include end-customer personal details.

6. Information Sharing Practices

We may disclose your information to:

• Shopify: To enable core app integration and functionality
• Infrastructure Partners: Including cloud hosting providers, database services, and content delivery networks
• Marketing Partners: For campaigns and audience targeting (with applicable opt-outs)
• Government Bodies: When legally required, court-ordered, or to protect legitimate interests
• Corporate Transitions: During mergers, acquisitions, asset sales, or bankruptcy proceedings

7. Cookies and Online Tracking

Cart Crown employs cookies, pixels, and comparable mechanisms to customize experiences and evaluate marketing effectiveness. You can adjust cookie handling through your web browser preferences. Some functionality may be limited if cookies are disabled. We do not currently honor browser-based "Do Not Track" requests, though you can manage advertising preferences at networkadvertising.org or aboutads.info.

8. Protecting Your Information

Cart Crown applies current encryption standards, protected authentication systems, and regular security evaluations to minimize unauthorized exposure. In the unlikely event of a security incident, affected parties will be notified in accordance with applicable legal timelines.

9. Information Retention Timeline

We preserve your merchant account data as long as you maintain an active subscription and to satisfy legal or regulatory obligations. Upon your request to delete account data, we process removals within 30 days, though certain legal holds may require extended retention.

10. Your Privacy Rights

You have the ability to:

• Obtain a comprehensive listing of your stored data
• Update or fix inaccurate information on file
• Request permanent account and data removal
• Receive a copy of your information in portable formats
• Limit or object to specific data processing activities

11. Featured Merchants and Success Stories

Cart Crown showcases real merchant achievements and performance results with full permission from participating merchants. All featured merchants have explicitly agreed to their stories being shared. This participation is entirely optional. In recognition of merchant collaboration, some participating stores may receive pricing incentives or platform credits.

12. EU Data Protection (GDPR)

If your location falls within the European Economic Area, GDPR grants you expanded protections including inspection, amendment, erasure, processing restrictions, and data portability rights. To assert these rights, reach out to support@cart-crown.com.

13. Cross-Border Data Handling

Information you provide may be transferred to, processed in, and held on servers across multiple countries including the United States and India. We implement consistent protections regardless of processing location to maintain the standards outlined in this policy.

14. Policy Changes and Updates

Cart Crown may revise this Privacy Policy as business practices or legal requirements evolve. Notable alterations will be announced through our website and email notifications. Ongoing use of Cart Crown implies acceptance of revised policies.

15. Questions and Data Requests

Questions regarding this policy, concerns about your data handling, or requests to exercise privacy rights should be directed to support@cart-crown.com. We are committed to responding to all data-related inquiries within 30 days.